Terms and Conditions
How the booking works.
In short: you book directly with us, with no intermediary, you get a confirmation by email, you pay on arrival or, when the option is enabled, by card, and if you cancel, the first night is charged.
Who we are
The site rezervari.lalivada.ro and the accommodation services at Complex La Livadă are provided by S.C. OVISER S.R.L., tax ID RO33918057, registered with the Trade Registry under number J2014000396379, with its registered office at DN24, no. 743, Muntenii de Jos, Vaslui County. Phone +40 722 899 899, email office@lalivada.com.
We are the trader: we provide the services you book ourselves, sell them under our own name, and issue the invoice ourselves. We are not an intermediary, a marketplace-type platform, an agent, or a distributor for anyone else — there is no one standing between you and your stay.
What you're booking
Accommodation in the units on the complex's grounds: two lofts and fourteen rooms in tiny-house-style units, each with its own bathroom, air conditioning, and terrace, at DN24, no. 743, Muntenii de Jos, Vaslui County. Check-in is from 2 PM, check-out by 11 AM.
The service is provided at our premises, on the dates you choose — there is nothing to be delivered. How what you've booked reaches you is described in the delivery policy.
How the booking is made
- you choose the arrival and departure dates and the number of guests;
- you see the available rooms and the total price for the stay, before anything else;
- you enter your name, phone number, email, and city;
- you press "Send booking".
From that moment the booking is recorded with us and you receive the confirmation number by email, together with a link from which you can review or cancel it. We also contact you by phone to confirm. In some cases the room is only held for you until you confirm from the email you received; if you don't confirm within the time stated there, it releases itself and nothing is charged.
The contract is concluded the moment we confirm your booking. If the room was taken between your search and your submission, we'll tell you right away and show you what's available again.
Prices
Prices are in lei and include VAT. They are shown per room and per night, and you see the total for the stay before submitting the booking. The price in the confirmation is the price you pay; no extra fees or commissions appear on arrival.
The only exception: if more people come than you declared, the rate difference is paid on arrival.
Payment
Payment is made on arrival, at the front desk, in cash or by card. The booking does not require online payment and does not retain any card details.
When the online payment option is enabled, you can pay by card through NETOPIA Payments. You enter the card details exclusively on the processor's secure page, with 3-D Secure; they never pass through us and are not stored on our servers. The amount is in lei, the same as in the confirmation.
The invoice is issued by S.C. OVISER S.R.L., under the name and details you give us, and you receive it by email or at the front desk.
Changes and cancellation
You can cancel from the link in the confirmation email — the button opens a page where you confirm, so nothing is cancelled by mistake — or through the withdrawal form. For a change (different dates, a different room), write or call us and we'll rework it together.
Cancelling a booking charges the full value of the first night's stay. The remaining amount, if paid in advance, is refunded to the same card within 14 days of the cancellation. A no-show on the arrival date is treated as a cancellation. Details are in the cancellation policy.
Right of withdrawal
Under Article 16, letter l of Government Emergency Ordinance 34/2014, accommodation contracts concluded for a specific date or period are exempt from the 14-day right of withdrawal. Even so, we offer the cancellation described above, and you can send a withdrawal request online, at any time, through the withdrawal form — the channel required by Article 11¹ of the same ordinance.
What we expect from you
To follow the complex's rules, provided on arrival and in the guest app, to tell us the real number of guests, and to leave the room as you found it. Damage caused through fault is charged at the cost of repair.
Complaints
You can write to us about any dissatisfaction at office@lalivada.com or tell us by phone at +40 722 899 899; we respond within 14 days at most. If our response doesn't satisfy you, you can contact the National Authority for Consumer Protection, anpc.ro, or the European Online Dispute Resolution (ODR) platform, ec.europa.eu/consumers/odr.
Your data
What data we ask for, where it goes, and how long we keep it is described on the Privacy page. What's stored in your browser is on the Cookies page.
Governing law
These terms and any booking made on the site are governed by Romanian law. Disputes that cannot be settled amicably fall under the jurisdiction of the courts of Romania. The version of the terms in force is the one published here on the date of the booking.