Cancellation policy
If you change your mind.
You can cancel any time, from the link in your email or through the withdrawal form. Cancelling charges the full first night of the stay; the rest is refunded.
How to cancel
- From the confirmation email — the "Cancel booking" button opens a page where you confirm. Nothing gets cancelled by mistake: an accidental click or an email preview has no effect.
- Through the withdrawal form — you enter your name, email, and booking number; you get a copy of the request right away, and we confirm the cancellation by email.
- By phone or email — at +40 722 899 899 or office@lalivada.com.
Rooms are released the moment you cancel and can be booked by someone else — if you change your mind again, search for the dates once more.
What gets charged
Cancelling a booking charges the full value of the first night's stay, at the price shown in the confirmation, regardless of when you cancel. A no-show on the arrival date, without cancelling, is treated the same way.
If you paid in advance by card, the difference beyond the first night is refunded to the same card within 14 days of the cancellation. If you haven't paid anything, the first night remains due, and we'll send you the invoice by email.
A booking that was only being held for you, and that you never confirmed from the email, is not a firm booking: it releases itself and nothing is charged.
Changes
Different dates, a different room, more or fewer nights — call or write to us and we'll rework the booking together, at no cancellation cost, subject to availability.
If we cancel
If, for reasons on our side, we cannot provide the stay, we'll offer you an equivalent or better room at the same price, or refund everything you paid in full within 14 days.
The right of withdrawal and the legal framework are described in the Terms and Conditions.